EASY RETURNS
While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realize the product you ordered wasn't exactly what you were hoping for.
If you decide you want to return a STANDARD or NON-CUSTOM product for any reason within 30 days after receipt of your order, please email us at info@atlasoutdooroasis.com with your purchase order number and we will provide detailed instructions on how to process the return.
*Please note: You as the customer will be responsible for paying the return shipping costs of the item(s) in your order.
Once your return item(s) have been received and inspected, we will send you an email notification that we have processed your return payment within 3 business days.
*Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back to our distribution center in "Like New" condition and must contain all original packaging and accessories.
"Like New" means that the items you ordered must not show any visual signs of wear.
Items returned with visual signs of wear, or any issues due to use, will not be accepted and no refund will be given.
If you decide you want to return your order, please email us at info@atlasoutdooroasis.com with your order number and we will assist you. We want to make this as simple of a process as possible for you.
CANCELLATIONS
If you would like to cancel an order, please email us at info@atlasoutdooroasis.com or call our customer service team immediately at 903-931-9956.
Cancellations on the same day or within 24 hours of order placement will receive a full refund back to the original credit card used when placing the order. After that, orders that have not entered the production process will incur a 15% cancellation fee.
NO RETURNS OR CANCELLATIONS will be accepted on orders that have already shipped and/or are custom “Made-To-Order” products that have entered the production process.
ATLAS OUTDOOR OASIS DOES NOT ACCEPT RETURNS OR GIVE REFUNDS ON CUSTOM “MADE-TO-ORDER” PRODUCTS
DAMAGES
We highly encourage customers to inspect all freight deliveries for any concealed or visible damage upon arrival. If damage is seen, refuse delivery of the product, and let the delivery personnel know of the damage.
Please report any damage to info@atlasoutdooroasis.com along with photos of the incident and order information, such as the original purchase order #. Once we have received your report, our team will work with you to find a solution that meets your needs.
Depending on the nature of the damage, we may need to request additional information. Rest assured that we will do everything in our power to make things right. As soon as we receive the necessary information, we will begin the process of making your new order.
If the product is damaged, you must make note of it immediately when signing for delivery and send photos to info@atlasoutdooroasis.com the day of delivery.
Atlas Outdoor Oasis will pay for shipping defective, damaged, or incorrect merchandise.
Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed.
We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.
OTHER RETURN POLICY NOTES
If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product-specific return information.
Products that are specified as certified pre-owned or used, are ineligible for return.
Atlas Outdoor Oasis only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of “one time use" or "temporary use" are not eligible for return under any circumstances.
This includes but is not limited to: orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.
We believe that our Return Policy is fair and provides our customers with a reliable and efficient way to handle human errors during the purchasing process. If you have any questions or concerns about our policy, please do not hesitate to contact us info@atlasoutdooroasis.com or call 903-931-9956. Our customer service team is always here to help.